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FAQ

Source & Origin

Q: Is Icelandic Glacial truly from Iceland?
A: Yes! Our water is sourced from the Ölfus Spring on Iceland’s southwest coast. Naturally filtered through ancient lava rock, it is bottled at the source without artificial treatment, ensuring purity, a refreshing taste, and a naturally balanced mineral profile.

Q: Does the water actually come from glaciers?
A: The name is inspired by Iceland’s majestic glaciers, but our water comes from the Ölfus natural spring. Abundant rainfall and glacial meltwater are naturally filtered through volcanic rock, creating this pristine water source.

Water Quality & Characteristics

Q: Is it alkaline water? What is the pH level?
A: Icelandic Glacial has a natural pH of 8.4, making it naturally alkaline. Unlike waters adjusted with added minerals, our alkalinity comes entirely from natural volcanic filtration.

Q: What is the TDS (Total Dissolved Solids)?
A: TDS is 62 ppm, considered the “golden balance” of minerals. It contains beneficial elements such as calcium and magnesium while maintaining a clean, crisp taste without excessive mineral heaviness.

Q: Are there any additives?
A: None. Our water contains only naturally occurring minerals (calcium, magnesium, sodium) and is free from fluoride, artificial additives, or harmful chemicals.

Product Range & Packaging

Q: What product categories are available?
A:
✓ Still Natural Spring Water
✓ Sparkling Water
✓ Flavored Sparkling Water

Q: What packaging options are offered?
A: 100% recyclable rPET bottles (BPA-free), glass bottles, and aluminum cans. Some rPET bottles include up to 50% post-consumer recycled plastic to reduce environmental impact.

Purchase & Consumption

Q: Where can I buy it in Taiwan?
A: Icelandic Glacial is available through premium retailers, department stores, and selected dining partners. You may also purchase via our authorized online channels (with member gifts and exclusive offers).

Q: Why choose Icelandic Glacial over tap water?
A: Water quality and mineral composition directly affect taste and health value. Tap water may vary in quality due to environmental factors and may contain chlorine for disinfection, altering taste. Icelandic Glacial is naturally filtered through volcanic rock, with a stable alkaline pH of 8.4, and is tested daily to exceed the world’s strictest standards. Bottled in eco-friendly packaging, it ensures a premium hydration experience anytime, anywhere.

Eco-Friendly Packaging

100% recyclable BPA-free rPET bottles
Premium glass bottles combining sustainability with elegance
Aluminum cans for convenience and circular reuse
rPET bottles include up to 50% post-consumer recycled plastic to reduce single-use waste

Why Choose Bottled Icelandic Glacial?

✓ Naturally filtered through volcanic rock
✓ Balanced mineral composition for a smooth, crisp taste
✓ Naturally alkaline pH 8.4, helping maintain body balance
✓ Tested daily and surpassing international quality standards

Storage & Drinking

Q: How should I store unopened bottles?
A: Store in a cool, dry place away from direct sunlight and freezing temperatures. Room temperature storage is sufficient.

Q: How soon should I drink it after opening?
A: For best taste, consume within 24–48 hours. For sparkling water, carbonation diminishes after opening—keep refrigerated and drink promptly.

Q: Do I need to boil or filter it?
A: No. It is bottled at the source and ready to drink. You may enjoy it at room temperature, chilled, or with ice according to preference.

Q: Can it be paired with coffee, tea, wine, or sports hydration?
A: Absolutely. Its purity and mineral balance enhance the aroma of coffee, tea, and wine. For sports hydration, pair with electrolytes as needed.

Sustainability & Responsibility

Q: How do you practice sustainability?
A: From source protection and bottling, to recyclable packaging, daily testing, and carbon management, we minimize environmental impact. We increase recycled material usage, uphold strict quality control, and partner with retailers to promote recycling initiatives.

Others

Q: Water testing & reports
A: Icelandic Glacial undergoes daily laboratory testing, meeting and exceeding international standards. A summary report or corporate collaboration inquiries are available upon request.

Q: Contact (Taiwan)
A: For assistance or business inquiries, please contact: sales@icelandicglacial.com or reach us via our official LINE account @icelandicglacial.